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Terms of delivery, exchange and return

Purchasing an item:

White Studio is obliged to check the purchased item and deliver it to the customer without any damages on the indicated address.

If the purchased item is damaged, the customer is authorized not to accept it. In this case, on the basis of an act signed between the customer and the courier, the company will fully reimburse the cost by transfer in 4 (four) bank days. In all other cases items cannot be returned.

Exchanging an item:

When the customer accepts the purchased item and then, maximum in two days brings it to the White Studio on the following address: Tbilisi, 22/26 Janashia Street, working hours: 11:00-20:00, the White Studio administration will check the item and if it is not damaged, the customer can exchange it for any item of the same value or of a higher value, adding the difference.

Terms of delivery:

Standard courier service:

Orders made before 17:00 are delivered by standard courier service no later than 20:00 of the next working day. Orders made after 17:00 are automatically moved to the next day.

Fast courier service:

Orders made before 13:00 are delivered by fast courier service on the same working day. Orders made after 13:00 are delivered to customers in the next two hours by express courier service. Orders made after 17:00 are automatically moved to the next working day.

Prices of the desired courier service will be calculated based on weight categories of items.

Type of service Delivered on Orders made

Type of service Delivered on Orders made
Standard The next day Before 17:00
Fast The same day Before 13:00
Express In two hours Before 17:00

Courier service is provided by Onway Company – www.onway.ge

Delivery services currently cover only the administrative territory of Tbilisi.